The role of Customer Service Coordinator requires great customer service skills, good organisation and the ability to problem solve. Experience of working in the housing, development, maintenance or similar industry delivering a customer led service would be preferred.
The role is full time, 09.00 - 17.30 Monday to Friday, and is fully office based. The office location is remote so driving is necessary.
Day to day responsibilities:
Responsible for the day-to-day scheduling of the Customer Service departmeny work-load, and coordination of the administrative tasks
Making courtesy calls in line with the customer journey
Stock control for Customer Service Operatives van
Accurately diagnose defects; prioritise repairs and make appointments for customers for works to be completed
Log all contact with customers ensuring the data is accurate and up to date
Liaise between customers and contractors to ensure that information is shared appropriately and accurately
Deliver all services within the guidance of data protection legislation
Deliver a high standard of customer service to all customers, through a range of different formats, including phone and email
Establish the nature of defects through intelligent questioning, determining works required and arranging inspections for more complex works
Manage relationships with customers, contractors and colleagues, ensuring customers are always kept informed
Allocate jobs to the appropriate contractor via internal system, to ensure that it can be re-solved effectively to meet repair priority targets
Ensure all costs are managed through the correct process and registered in line with procedures
Required experience, attributes and qualifications:
Ability to build rapport with customers, colleagues and sub-contractors
Excellent IT, written and verbal communication skills
Ability to work to deadlines under pressure
Proficient in Microsoft Office
Strong attention to detail needed
Previous experience in the building or property industry preferred
Must have a driving licence
Benefits:
Income Protection
Life Assurance 3 x annual salary
Bupa Single membership
25 days holiday plus bank holidays
Free Parking on site
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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