Customer Care Supervisor

Searching for your next adventure? Looking to join a growing company with great prospects? Come and join one of the UK’s largest outdoor retailers, Outdoor & Cycle Concepts , as our Customer Care Supervisor. As part of the Outdoor and Cycle Concepts Group, Cotswold Outdoor collaborates with Runners Need and Snow Rock to support outdoor enthusiasts by providing excellent customer service and top-tier products, all while promoting sustainability. How You'll Make an Impact: Manage the day-to-day workload of the Customer Care department. Drive the team to exceed targets. Identify and log continuous improvement opportunities. Engage with the team to create a positive department atmosphere. Maintain awareness of department activities and performance. Report on daily performance and track issues hourly. You’ll Fit Right In If You Have: Proven customer service experience. Leadership experience in a similar environment. Excellent communication skills. High attention to detail. Problem-solving abilities. What’s in It for You? Base salary of £27,800 per annum. Annual Bonus 40-60% discount on our products. 33 days holiday (including bank holidays). Company pension scheme. Access to Perkbox for year-round savings on various expenses. Apply Today and Join the Adventure