Customer Care Supervisor

Searching for your next adventure? Looking to join a growing company with great prospects?

Come and join one of the UK’s largest outdoor retailers, Outdoor & Cycle Concepts, as our Customer Care Supervisor. As part of the Outdoor and Cycle Concepts Group, Cotswold Outdoor collaborates with Runners Need and Snow + Rock to support outdoor enthusiasts by providing excellent customer service and top-tier products, all while promoting sustainability.

How You'll Make an Impact:

• Manage the day-to-day workload of the Customer Care department.
• Drive the team to exceed targets.
• Identify and log continuous improvement opportunities.
• Engage with the team to create a positive department atmosphere.
• Maintain awareness of department activities and performance.
• Report on daily performance and track issues hourly.

You’ll Fit Right In If You Have:

• Proven customer service experience.
• Leadership experience in a similar environment.
• Excellent communication skills.
• High attention to detail.
• Problem-solving abilities.

What’s in It for You?

• Base salary of £27,800 per annum.
• Bonus of up to £1,500 per annum.
• 40-60% discount on our products.
• 33 days holiday (including bank holidays).
• Company pension scheme.
• Access to Perkbox for year-round savings on various expenses.

Apply Today and Join the Adventure!