Customer Care Manager

Customer Care Manager (12 Months - Maternity Cover) Job Title: Customer Care Manager Reports to: Head of Key Accounts UK Focus: To manage the day to day operations in relation to customer communications and KPI management. Salary: £35,000 - £40,000 Working Hours: Monday - Friday 08:00am - 16:30pm. Purpose of the Position: To build positive relationships with customers, the escalation contact for day to day issues and aiming to ensure that our customers remain satisfied with our service and feedback on key points. To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Primary contact point for the customer base on a daily basis, providing resoloution to queries and working closely with all teams both internal and external to drive a positive customer focused culture. Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that  customers might face with accuracy and efficiency. Main Tasks and Duties: Responsibilities: Build positive relationships both internally and externally Deliver weekly KPI dashboards and data. Attend and present relevant customer meetings. Provide accurate and timely response to customer queries. Directing to appropriate colleagues as required and using escalation when required. Ensure system accuracy from all departments (warehouse / transport etc). Actively particpate in customer engagement and drive continuous improvement. Provide support to all relevant stakeholders. Develop and coach the customer care team. Supporting employee lifecycle, onboarding and performance, progression needs and development. Job Requirements:  Strong levels of English language Coldstorage related systemsManagement related qualifications Years of Experience: Customer facing - between 1 and 3 years. Logistics - between 1 and 3 years. Team Management - between 1 and 3 years.  Skills: Effective Communication Attention to detail Office suite tools Job Type: Full-time Pay: £35,000.00-£40,000.00 per year Benefits: Canteen Company pension Free parking On-site parking Transport links Schedule: 8 hour shift Day shift Monday to Friday No weekends