Customer Care Co-ordinator

Position: Customer Care Coordinator Location: Leicester - LE19 Duration: Temporary on going Compensation: £11.50 - £13.50 per hour Hours: Full-time, On-site The Professional Services Division at SF Recruitment seeks a proactive and highly organised Customer Care Coordinator to join a respected construction company. This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department. Key Responsibilities: - Adhere to company policies and procedures. - Resolve inquiries promptly and efficiently, ensuring follow-up until resolved. - Implement the company's Customer Care Policy. - Manage customer emails, address issues, draught correspondence, and maintain documentation. - Handle email correspondence in a professional and timely manner, escalating matters when necessary. - Log and resolve incoming calls accurately. - Collaborate with the Customer Care Manager to resolve defects and maintain records. - Provide administrative support, including managing correspondence and filing. - Liaise with subcontractors, manage maintenance requests, and oversee invoicing. - Coordinate with the Buying department for material procurement. Key Requirements: - Previous experience in a similar role is essential. - Proficiency in Microsoft Office suite. - Attention to detail and ability to manage multiple tasks simultaneously. - Professional and courteous telephone manner. - Strong team player with excellent interpersonal skills. - Experience in the construction industry preferred but not required. If you have the necessary skills and would like to be considered for this role, please apply now