Care Facilitator - Multiskilled

Job summaryJob summaryReady to Revolutionize Healthcare? Do you have experience in healthcare perhaps worked as a Healthcare Assistant? Join Our Burlington Primary CareTeam!Are you ready to break the mould and make a tangible difference in adiverse and dynamic community? We are an inner-town GP practice in Ipswich,where innovation meets heart, and we are on the hunt for a passionate person tojoin our team. Here is your chance to be part of something truly special. Tofind out more, read on!Why Ipswich?Ipswich is a town with a rich history and a bright future. Enjoy thebest of both worlds, urban convenience combined with leafy countryside andcoastal charm right on your doorstep, plus easy access to London, Norwich andCambridge (just over an hour). Ready to make waves in a community that valuesand appreciates the difference you make?Apply Now!Send yourCV and a cover letter to [email protected] We are reviewing applications on a rollingbasis, so don't wait, your new adventure starts here.Join us as we work to achieve our audacious goal of being the best placeto work and to be a patient in East Anglia! Main duties of the jobWhat we are looking for:Compassionate care giver: you are dedicated to providing top-notch service to every patient. From initially liaising with patients via phone/in person, supporting patients onward care (ie via a referral to other services), helping support ongoing care ensuring records are maintained/coded and up to date or helping to facilitate administration requests such as repeat medication, registration etc Team enthusiast: you thrive in a team setting and contribute positively to our close-knit crew. Innovator at heart: you're excited by the chance to implement new healthcare models and embrace technology to enhance patient outcomes. Cultural connector: you understand and respect the diverse backgrounds of our patients, offering care that meets their unique needs. Excellence seeker: you strive for excellence in everything you do. The Nitty-Gritty:Ideally some experience in a healthcare setting perhaps as a Healthcare Assistant or administrator? Stellar communication and interpersonal skills Team player with a dash of independence The Benefits:NHS Pension with 14.38% employer contribution plus additional centrally funded contribution 6 weeks annual leave + bank holidays Support with training Monthly well-being staff and team building events Staff well-being room as well as an outside garden space with vegetable patch Personalised fleece jacket About usWho we are:Nestled in the vibrant heart of Ipswich, our practice serves a multicultural patient population facing unique challenges. With high levels of deprivation, our community needs healthcare heroes like you who are ready to step up and transform lives. We're not just another GP practice, we are a beacon of hope, innovation, and compassion.Why join us?Innovative spirit: We're always exploring cutting-edge solutions to improve patient care and streamline our practice. Community champions: Get involved in ground-breaking community health initiatives that make a real difference beyond the clinic doors. Growth galore: You'll have endless opportunities to learn, grow, and advance your career. Work-Life harmony: Enjoy a supportive environment that respects your time and wellbeing. Family vibes: We're more than colleagues, we're family. We support each other, laugh together, and tackle challenges as a united front. Job description Job responsibilitiesTo act as the link betweenclinicians and clinical correspondence in the Practice; Scanning, Coding andMatching externally received documentation at point of source using SystmOneTo act as the front-line interface between patientsand the Practice for the issue of prescriptions, adopting a professional andcordial manner at all times To provide and maintain a highstandard of patient communication via telephone, letter and SMS, deliveredwith a customer focus to the practice population, adopting a professional andcordial manner at all times To work alongside clinical andadministrative colleagues to facilitate the provision of preventative healthcare to the practice population.To liaise with patients and carefacilitate enquiries so as to deliver healthcare outcomes in line with Practiceobjectives and contractual responsibilitiesTo provide secretarial support andcoverJob description Job responsibilitiesTo act as the link betweenclinicians and clinical correspondence in the Practice; Scanning, Coding andMatching externally received documentation at point of source using SystmOneTo act as the front-line interface between patientsand the Practice for the issue of prescriptions, adopting a professional andcordial manner at all times To provide and maintain a highstandard of patient communication via telephone, letter and SMS, deliveredwith a customer focus to the practice population, adopting a professional andcordial manner at all times To work alongside clinical andadministrative colleagues to facilitate the provision of preventative healthcare to the practice population.To liaise with patients and carefacilitate enquiries so as to deliver healthcare outcomes in line with Practiceobjectives and contractual responsibilitiesTo provide secretarial support andcoverPerson Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Experience working with members of the public Experience with using IT Stellar communication and interpersonal skills Team player with a dash of independence!! Desirable Experience working in Primary Care or a healthcare setting Experience with using a patient clinical system ie SystemOne Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Experience working with members of the public Experience with using IT Stellar communication and interpersonal skills Team player with a dash of independence!! Desirable Experience working in Primary Care or a healthcare setting Experience with using a patient clinical system ie SystemOne Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameBurlington Primary Care Address14 Burlington RoadIpswich Suffolk IP1 2EU Employer's website