Community Healthcare Assistant

Job summaryWe have an exciting opportunity for an enthusiastic Health Care Assistant to join our supportive team of nurses, health care assistants, nursing associates and assistant practitioners in the West Norwich Neighbourhood Community Nursing Team. This team covers the west side of Norwich including Costessey, Bowthorpe, Earlham and Taverham.The Community Nursing Service treats patients predominantly in their home settings, including residential homes and supported living complexes. We also provide some services in a clinic setting including our leg ulcer clinic and catheter clinic.Norwich locality is working alongside its commissioners and local service providers as part of the Primary Care Network to develop community based services that support patients to remain at home and receive the services they require in an effective and co-ordinated way.Norfolk Community Health and Care NHS Trust is an organisation assessed as being 'Outstanding' by Care Quality Commission in 2018. If you would like to be part of an Outstanding organisation that delivers high quality personalised care, supports innovation, that is committed to delivering quality services in our local Communities, and promotes an open and fair culture, then please apply to work with us. You will receive support and development through in service training, regular appraisals, a personal development plan and clinical supervision. Main duties of the jobThe workload requires a good range of clinical skills to be applied in managing our patients with varied health problems including diabetes management, traumatic, chronic and post-operative wound care, pressure ulcer prevention and management, catheter support, palliative and end of life care. Many of our patients will have complex multi-pathologies and so we aim to provide holistic, patient centred assessments and deliver individualised care. Full training will be given for all clinical skills as well as a comprehensive induction period. About usNCH&C is committed to the development of future health clinicians and there will be an expectation that the Band 3 Health Care Assistant will be highly motivated team player that provides high standards of care to our patients. You will live, breathe and promote the NCH&C's Behaviour Framework.All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients.Norfolk Community Health and Care embraces the principles of Improving Working Lives and all staff will be required to adhere to the standards laid down in this initiative.Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.Job description Job responsibilitiesThe post holder will need:To work generically in provision of care, to patients under the supervision of a qualified practitioner, following a prescribed treatment/care plan in order to prevent admission to hospital.Plan and prioritise own visits to delegated patients.Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner.Liaise with other health care professionals as required.Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood glucose results, wound care, administration of medication such as insulin.Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.Share responsibility of indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.Undertake health promotion / education as required, e.g. smoking cessation, falls etc.May be exposed to bodily fluids, infected material and blood products, therefore must utilise universal precautions and adhere to infection control policies.Attend and contribute to multi-disciplinary team meetings and other meetings where appropriate.Attend in-house and competency training as required in development of current job role.Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.Be aware of limitations of own scope of practice and competency, and when to involve a more senior practitioner, both in daily practice and in emergency situations.Acknowledge and recognise peoples expressed beliefs, preferences and choices.Demonstrate an awareness of clinical governance and risk management, and apply to work situation.To provide peer support to other assistants.Actively contribute to team working and express ideas on improving services for users and the team.Share responsibility for maintaining store cupboards, cleaning specialist equipment and general housekeeping tasks.This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.Job description Job responsibilitiesThe post holder will need:To work generically in provision of care, to patients under the supervision of a qualified practitioner, following a prescribed treatment/care plan in order to prevent admission to hospital.Plan and prioritise own visits to delegated patients.Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner.Liaise with other health care professionals as required.Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood glucose results, wound care, administration of medication such as insulin.Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.Share responsibility of indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.Undertake health promotion / education as required, e.g. smoking cessation, falls etc.May be exposed to bodily fluids, infected material and blood products, therefore must utilise universal precautions and adhere to infection control policies.Attend and contribute to multi-disciplinary team meetings and other meetings where appropriate.Attend in-house and competency training as required in development of current job role.Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.Be aware of limitations of own scope of practice and competency, and when to involve a more senior practitioner, both in daily practice and in emergency situations.Acknowledge and recognise peoples expressed beliefs, preferences and choices.Demonstrate an awareness of clinical governance and risk management, and apply to work situation.To provide peer support to other assistants.Actively contribute to team working and express ideas on improving services for users and the team.Share responsibility for maintaining store cupboards, cleaning specialist equipment and general housekeeping tasks.This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.Person Specification Qualifications Essential NVQ 2 or equivalent knowledge and experience Good general education, GCSE Grade 4/C or above in English and Maths or equivalent Desirable NVQ 3 Care Certificate Experience Essential Experience of working within a Healthcare setting Desirable Experience of working in a community healthcare setting Skills, abilities and knowledge Essential Able to communicate effectively using the English language in both verbal and written form Good interpersonal skills Highly motivated Able to provide high standards of care Tact & diplomacy Empathy and sensitivity Ability to use own initiative Good observational and reporting skills Ability to manage stressful situations Communication Essential Empathy and sensitivity Tact and diplomacy Awareness of need to escalate to senior staff Ability to use own initiative Personal and people development Essential Ability to manage within stressful situations Ability to work within a team Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults Other Essential Must hold full and valid and driving licence and have access to a vehicle The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families. Person Specification Qualifications Essential NVQ 2 or equivalent knowledge and experience Good general education, GCSE Grade 4/C or above in English and Maths or equivalent Desirable NVQ 3 Care Certificate Experience Essential Experience of working within a Healthcare setting Desirable Experience of working in a community healthcare setting Skills, abilities and knowledge Essential Able to communicate effectively using the English language in both verbal and written form Good interpersonal skills Highly motivated Able to provide high standards of care Tact & diplomacy Empathy and sensitivity Ability to use own initiative Good observational and reporting skills Ability to manage stressful situations Communication Essential Empathy and sensitivity Tact and diplomacy Awareness of need to escalate to senior staff Ability to use own initiative Personal and people development Essential Ability to manage within stressful situations Ability to work within a team Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework) Essential Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults Other Essential Must hold full and valid and driving licence and have access to a vehicle The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families. Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. . Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .Employer details Employer nameNorfolk Community Health and Care NHS Trust AddressNorwich Community Hospital Bowthorpe Road NorwichNR2 3TU Employer's website