Residential Property & Customer Care Coordinator

K&C Construction LtdPermanent 36 Hours per week Monday - Friday Competitive Salary: £23K - £26KClosing Date: 16/10/2024We are looking for a meticulous and organised individual with a passion for property management and customer service. We are a leading construction company with an expanding rental portfolio, and we’re looking for a Residential Property / Customer Care Coordinator to join our dynamic team in North Wales.Benefits:Car Allowance Minimum 23 days holiday a year, with additional days accrued based on length of serviceLife CoverPension ContributionTraining towards Rent Smart Wales certification if requiredKey ResponsibilitiesCustomer Care: Provide exceptional support to homeowners and tenants, addressing enquiries, concerns, and maintenance requests promptly and professionally.Property Management: Oversee a diverse portfolio of residential properties, ensuring they are well-maintained and compliant with regulations.Chasing & Follow-Ups: Efficiently chase up contractors, suppliers, and team members to ensure timely completion of tasks.Rent Smart Wales: Although certification is desirable, it’s not essential. You will be responsible for keeping properties compliant with Rent Smart Wales and other housing standards.Tenancy Management: Assist in managing tenancy agreements, renewals and inspections.Organisational Excellence: Maintain meticulous records and ensure smooth communication between all stakeholders, including contractors, tenants, and homeowners.Desirable Skills & Experience:Strong organisational skills: Ability to manage multiple tasks and prioritise effectively.Communication: Excellent interpersonal and written skills for dealing with customers, tenants, and contractors.Attention to Detail: A meticulous eye for detail in coordinating maintenance, compliance, and tenant care.Proactive Attitude: A self-starter with the ability to chase up on outstanding tasks and ensure swift resolutions.Rent Smart Wales Certification: Desirable but not essential; training will be provided for the right candidate.Experience: Previous experience in property management is essential while experience in customer service, or a related field is preferred.Microsoft: Highly proficient in using all Microsoft packagesFull UK driving licenceIf you are a motivated, detail-oriented professional who thrives in a fast-paced environment, we’d love to hear from you!