Care Coordinator

We recruiting an experienced Care Coordinator to work closely together with our small friendly office team and team of carers. The role includes: coordinating carers’ and customers’ schedules; responding to existing customers and carers; handling new potential customer enquiries and matching these to carers’ availabilities; recruitment and interviewing of new carers; carrying out carer supervisions/appraisals and administrative tasks, ensuring compliance with policies and procedures. We wish to recruit a person who shares our values; we: * are caring, and are committed to excellent care * are honest and transparent * are reliable * respect others * work together * are committed to learning and developing In addition, we are seeking candidates with the following capabilities: * Care coordinating experience. * Excellent telephone manner. * Good communication skills, both oral and written. * Ability to engage quickly, effectively and in a friendly, professional manner with anyone. * Computer literate – ability to use Access People Planner and Access Care Planning (respectively our rostering and electronic care management systems), as well as being confident using all Microsoft Office 365 software. * Highly accurate, with excellent attention to detail. * Well-organised, and a good time manager, able to prioritise tasks effectively. * Real-time problem-solving skills, intelligent and comfortable with working under time pressure. * Good office administration/filing; enthusiastic and happy to “muck-in” with all office tasks and activities. * Live within the London Borough of Wandsworth, or close by. Office hours are 9:00am to 5:00pm Monday to Friday, plus on call on a rotational basis with other members of the office team; for each week of on call undertaken there is an additional half a day holiday entitlement