Customer Care Operative

Customer Care Operative - Surrey/Sussex - Permanent - £38,000 - Van and Fuel Card Wheatstone Solutions are working with a Residential developer looking to recruit an experienced Customer Service Maintenance Operative into the team. The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period. Duties of the role: * Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard. * Liaise with the Customer Care Team based in Head Office. * Ensure all required materials and resources are available prior to attending customers’ appointments. * Always maintain a high standard of professionalism and that excellent Customer Service is delivered. * Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported. * Ensure the customers’ home is prepared prior to works to ensure upmost cleanliness on the finishing of projects. * Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted. * Ensure the highest level of Health and Safety adhered to at all times. * Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers’ homes. Skills Required: * You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes. * Excellent Customer Service skills * Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc. * Flexible to travel across Surrey/Sussex and Kent areas * Full Driving License For more information please apply above or contact Chris Ellis at Wheatstone Solutions