Customer Care Co Ordinator - New Build Housing

Job Title: Customer Care Co Ordinator Location:

Yorkshire and the Humber, West Yorkshire, Leeds

Job Type:

Temporary, expected to work Full-Time hours

Primary Industry:

Construction

Salary:

£13 - £13 Per hour

Job Duties:

• Manage and respond to customer inquiries and complaints in a timely and professional manner
• Coordinate with internal departments to ensure swift resolution of customer issues
• Maintain accurate records of customer interactions and transactions
• Provide information to customers about products and services
• Monitor customer satisfaction levels and identify areas for improvement

Required Qualifications:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to remain calm and courteous under pressure
• Attention to detail and accuracy

Education:

Minimum of GCSEs or equivalent qualifications

Experience:

Prior experience in customer service roles preferred

Knowledge and Skills:

• Proficiency in Microsoft Office suite
• Understanding of customer care principles and practises

Preferred Qualifications:

• Additional customer service training or certifications
• Experience in the construction industry

Working Conditions:

This role involves working full-time hours on a temporary basis in a fast-paced construction environment. The role may require occasional weekend or evening work to accommodate customer needs.