Registered Care Manager

ABOUT US ESSEX PERSONNEL RECRUITMENT is a specialist staffing agency providing a range of services across a diverse range of industries from Healthcare to Hospitality to Logistics. With over 15 years of recruitment experience, EPR's team of consultants have established a broad range of clients coupled with a candidates' database of qualified personnel to meet our clients' recruitment needs. Our client is a caring and dedicated Supported Living Provider and domiciliary care agency, committed to making a positive impact on the lives of vulnerable adults, including those with Learning Disabilities, autism, Mental Health, and other complex needs and behaviours. Requirements of the role To provide high quality support that promotes each person's rights enabling them to live the lives they choose as far as they can. The Registered Manager (RM) is required to be registered with the Care Quality Commission in England and will assume the critical role of managing regulated and non-regulated care and support for adults with learning disabilities, autism, mental health, and other complex behaviours and needs. The RM will work in close partnership with the Head of Quality and Compliance and the Behaviour Analyst to ensure the organisation provides the highest standard of care and support, embedding a Positive Behaviour Support framework that promotes the well-being and independence of people with a range of complex needs. The RM will take a lead role in quality and governance, ensuring compliance with legal and regulatory requirements. They will lead a team of staff and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and receive the support they need to carry out their roles. Responsibilities of the role Leadership and Team Management: Provide strong and compassionate leadership to a team of Support Workers,Administrator (if required) and Team Leaders. You will foster a supportive and inclusive workplace, providing guidance, support, supervision and mentorship to the team, role-modelling positive ways of working. Ensure there are enough suitably qualified staff allocated appropriately to always meet the services needs. Participate in the recruitment, vocational training, and performance appraisals of the team. Work with the organisation to ensure that all team-members are trained, and promote ongoing professional development, encouraging the team to push the boundaries of what is possible for the people supported. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters. Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when support staff are sick or absent. Service Management: Build and maintain caring and compassionate relationships with the peoplesupported their families and other important people in the person's life. Promote the rights of each person and keep their wishes at the centre of their careand support. Create an environment that promotes the core principles of Psychologically informedEnvironments, organisational values, promoting independence and choice. In collaboration with the Behaviour Analyst lead the implementation of an EmbeddedPositive Behaviour Framework across the service, ensuring that staff are trained and equipped to deliver PBS in day-to-day activities. Provide leadership and coaching to staff, ensuring they understand and apply PBSstrategies consistently in their interactions with the people supported. Use data and evidence-based practices to evaluate behavioural interventions and outcomes Lead debriefing and reflective practice with staff following incidents to improvepractice. Ensure that the people supported are actively involved in influencing how their careand support is provided and have a key role in shaping service delivery across the organisation. CQC, Regulatory and Contractual Compliance: Ensure that service delivery (both regulated and non-regulated activity) to those supported consistently complies with and aims to exceed CQC regulations and fundamental standards. Prepare for and lead CQC inspections, contract monitoring visits and internal quality inspections and audits, taking proactive steps in planning to mitigate any identified concerns, ensuring that all reporting and notifying is carried out to a high standard. Develop, implement, and maintain comprehensive quality assurance programs, policies, and procedures that align with regulatory requirements and best practice. Understand and monitor health and safety in the workplace and in the field. Act as the lead for infection prevention and control. Create and maintain accurate, up to date records, including care and support plans incident reports, employee records, notifications to external agencies and anything that is required by regulation, legislation, or organisational policy. Monitor and evaluate service delivery to continuously enhance the quality of care provided to the people supported. ESSENTIAL Experience and Skills A minimum of 3 years experience in a supervisory or care management role supporting adults or young people. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals. Ability to support people with all aspects of their daily living in a manner that respects their dignity, is non-judgemental and promotes their independence, choices and privacy. Ability to conduct comprehensive needs assessment, person-centred plans, communication plans and risk assessments with those supported. Strong leadership skills. Excellent communication and interpersonal skills. Ability to plan and organise workloads effectively so the people supported receive the services they expect. Good IT skills, proficient in MS Office, Teams, Outlook, SharePoint. Ability to maintain clear written and electronic records and to follow statutory reporting procedures. Experience in managing care services and recruiting and supervising staff. Experience in conducting formal investigations, including Section 42, HR/ disciplinary/incident related. ADDITIONAL Requirements Willingness to work flexibly and keep knowledge and skills up to date Enhanced Disclosure from the DBS and Barring Service Full Drivers Licence with no more than 6 points and Class 1 business insurance NB: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and reasonable amendments may be made anytime at the sole discretion of the Employer. TPBN1_UKTJ