Customer Care Co Ordinator - New Build Housing

Job Title: Customer Care Co Ordinator Location: Yorkshire and the Humber, West Yorkshire, Leeds Job Type: Temporary, expected to work Full-Time hours Primary Industry: Construction Salary: £13 - £13 Per hour Job Duties: Manage and respond to customer inquiries and complaints in a timely and professional manner Coordinate with internal departments to ensure swift resolution of customer issues Maintain accurate records of customer interactions and transactions Provide information to customers about products and services Monitor customer satisfaction levels and identify areas for improvement Required Qualifications: Excellent communication and interpersonal skills Strong problem-solving abilities Ability to remain calm and courteous under pressure Attention to detail and accuracy Education: Minimum of GCSEs or equivalent qualifications Experience: Prior experience in customer service roles preferred Knowledge and Skills: Proficiency in Microsoft Office suite Understanding of customer care principles and practises Preferred Qualifications: Additional customer service training or certifications Experience in the construction industry Working Conditions: This role involves working full-time hours on a temporary basis in a fast-paced construction environment. The role may require occasional weekend or evening work to accommodate customer needs