Customer Care Coordinator

About the company: Our client is a UK-based homebuilder specializing in the construction of high-quality, energy-efficient homes across Scotland, the Cotswolds, and Southeast England. Committed to sustainability, they make meaningful contributions to the communities in which they operate. The company emphasizes the advantages of purchasing new homes, including energy efficiency and low maintenance requirements. About the opportunity: We are looking for a motivated individual to join our team and undertake the following responsibilities: * Process customer orders and assist with any related issues. * Maintain regular communication and updates with customers. * Provide general administrative support to the Head of Customer Care. * Handle customer queries and complaints effectively. * Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager. About the benefits and rewards: The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits including company car or car allowance and private medical cover. About the requirements: * Proven experience in a customer-facing role within the residential developer industry. * Open to challenges and skilled at providing effective solutions to concerns. * Polite, professional, and an outstanding communicator. * Able to act quickly and make decisions. * Proficiency in IT systems, including customer relationship management (CRM) tools. * Committed to fostering Diversity and Inclusion in the workplace