Product Technical Support Engineer - Healthcare Software

Product Technical Support Engineer - Healthcare SoftwarePeterboroughSalary: To £35,000The Product Technical Support Engineer role is to provide Healthcare customers software support for our clients core software products that they provide to the NHS. The Product Technical Support Engineer will have excellent customer communications skills, logical thinking and troubleshooting skills, and the ability to pick up knowledge of bespoke software applications easily.Requirements; EssentialPrevious experience with working and learning bespoke software systems for providing supportExcellent client engaging and communication skills, both verbal and writtenHigh computer literacyExcellent communication and interpersonal skills – ability to develop positive business relationships internally and externallyPersonal accountability and organisation – capable of multitasking and managing time effectivelyAn excellent problem solver with a thirst for acquiring new industry/product knowledgePrevious experience with a helpdesk ticketing system.Previous experience with customer support.Able to respond and resolve tickets in a timely manner.Troubleshooting software issues for users with the aim for first-time resolution.DesirableExposure to NHS systemsSome experience with SQL Management StudioResponsibilitiesProviding all levels of software support for bespoke NHS software solutions.Troubleshooting software issues for users with the aim for first-time resolution.Some work with developers supporting latest version of software.Escalate unresolved issues to the appropriate internal teamsLearning each customer specifics.Generating KB articles for internal WIKI should it be required.Benefits25 days holidayWorkplace pension schemeOption to enrol in private healthcare schemePaid training and developmentAn excellent opportunity for a Product Technical Support Engineer to work for a highly regarded and growing healthcare technology solutions company.