Care Home Hospitality Manager

Hospitality Manager (Care Home)
Location: Downham Market, Norfolk
Pay: 30,000 per year
Type: Permanent
Shift: Days

About the Role
We are seeking a Hospitality Manager to join our dedicated care home team in Norfolk. As the Hospitality Manager, your primary responsibility will be to ensure residents enjoy an exceptional experience. You will oversee all hospitality operations, including food services, activities, housekeeping, and maintenance, ensuring everything runs smoothly and to the highest standard.

If you have experience in a similar role, whether in a care home, hotel, or general hospitality, and possess knowledge of relevant laws and regulations such as employment and health & safety legislation, this could be the perfect opportunity for you.

Key Responsibilities:

• Deliver a high-quality hospitality experience in line with our values of compassion, empathy, and transparency.
• Create a positive working environment focused on teamwork, continuous improvement, and excellent service.
• Oversee the food service, ensuring meals are delivered on time and to a high standard in collaboration with the chef.
• Develop and manage activities that engage and support residents' well-being.
• Maintain a welcoming and clean environment, with all housekeeping and maintenance tasks performed promptly.
• Manage hospitality budgets, ensuring cost control while meeting revenue targets.
• Build strong relationships with residents, families, and staff to create a sense of community.
• Ensure staff are well-trained and comply with relevant regulations, including health and safety and employment laws.

Skills and Attributes:

• Previous experience in hospitality management, ideally with some hotel experience.
• Strong communication, motivational, and people management skills.
• Genuine interest in interacting with residents and their families.
• Strong organisational and time management skills.
• Passionate about providing a warm, personalised approach to hospitality.

Benefits:

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme.
• Blue Light Card Scheme (with enrolment fee reimbursement).
• Refer a friend scheme with rewards up to 500.
• Full DBS disclosure paid for.
• Paid breaks during working hours.

For more information, please contact Emma Brown (phone number removed) option 3