Client Care Executive

Client Care Executive

Are you passionate about building strong relationships with both customers and colleagues? Are you seeking a role that offers real career growth? If so, we have an exciting opportunity for you!

We re looking for an enthusiastic and driven individuals to join our clients team. In this role, you ll be reaching out to existing customers to review their current coverage and ensure it still meets their needs.

Your ability to communicate effectively, coupled with your empathy and desire to do what s right for the customer, will be crucial.

This is a fantastic opportunity for a motivated, adaptable, and ambitious individual to play a key role in our team s success. We offer comprehensive training, which will begin with approximately two weeks in the office, leading to a hybrid work arrangement once you re fully up to speed.

What You ll Bring

• Strong interpersonal, organizational, and communication skills, with the ability to build trust-based relationships.
• A deep understanding of customer needs, allowing you to offer tailored solutions while guiding customers through the process.
• Meticulous attention to detail, ensuring that calls and information are processed accurately and in compliance with internal and external regulations.
• A proactive and organized approach to managing your workload effectively.
• The ability to positively influence others by demonstrating core values and behaviors.
• A willingness to be open to feedback and continuously improve.
• A desire to share your skills and knowledge to empower others.

If you re ready for a role where you can make a positive impact while learning, growing, and thriving, this opportunity is for you!

Salary & Benefits

Salary: £28,000 - plus annual bonus

Location: Bristol Harborside

Hours: Full-time, 40 hours per week (Monday-Thursday 9:45am-7pm, Friday 9:45am-6pm)
NO WEEKEND WORK

Work Arrangement: Hybrid - Spend at least two days per week or 40% of your time in our Bristol office. Scheduling will be coordinated with your Line Manager.

Benefits You ll Enjoy

Pension Contribution: Up to 15%

Performance Bonuses: Annual, based on performance

Share Schemes: Participation, including complimentary shares

Lifestyle Benefits: Discounts on shopping and more

Holidays: 22 days, plus bank holidays

Wellbeing & Parental Leave: Access to a range of wellbeing initiatives and generous parental leave policies