Customer Care Inspections Manager

Customer Care Inspections Manager - Permanent - Warrington - 45,000+

Introduction & Role

We are currently representing a House Builder in the North West of England, who are seeking a Customer Care Inspections Manager to join their team on a permanent basis.

The role entails carrying out pre-inspections of the new homes to sign off as well as meeting customers post occupation and determining defects and issues that have arisen providing excellent technical knowledge and support in order to rectify issues.

Day to day

• Travelling across the North West patch meeting customers in their properties, carrying out inspections as necessary on reported defects or issues.
• Writing reports from Inspections to discuss with the Customer Care department and relevant stakeholders.
• Ensure any works to be carried out by contractors or in house Maintenance Operatives are completed to the best quality and to the customers' expectations.
• Work closely with site teams and contractors to notify on any reoccuring patterns or issues that arise.
• Manage any complaints that arise with customers' and deal with effectively.
• Attend build and sales meetings
• Prepare reports as required.

Key Skills required

• Previous experience within a Technical Customer Care Management role or similar in the House Building / New Homes industry
• In-depth NHBC knowledge.and NHQC knowledge
• Excellent communication and customer facing skills
• Excellent report and email writing skills and proficient with IT.

Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.