Customer Care Advisor

Elvet Recruitment are recruiting for a Customer Care Coordinator to work for a house builder company based in Consett

Experience in new build housing is critical for this role, however similar roles may be considered.

Role:

• Ensure all calls received into the department are managed appropriately and issues are logged
• Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out
• Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel
• Maintain the relevant Customer Care log/monitor
• Ensure defects are reported to sub-contractors on a regular basis.
• Arrange completion of end of defect works for Housing Associations
• Liaise with Site Teams to ensure remedial works are completed within timescales
• Liaise with Sales Teams to ensure customer queries are answered
• Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects

Background:

• Experience of working as an Administrator in a fast paced environment
• Ideally experienced working within new build house building

Benefits and rewards

• Competitive salary and annual bonus
• Contributory pension scheme
• 25 days holiday, plus bank holidays
• Plus other benefits

Contact Michael Dufferwiel at Elvet Recruitment for further details.