Healthcare Account Specialist
Are you passionate about recruitment, account management, and delivering exceptional service? We are seeking a Healthcare Account Specialist to join our dynamic team in Derry/Londonderry. This is a fantastic opportunity to play a pivotal role in ensuring optimal efficiency and service delivery to our clients in the healthcare sector.
Position: Healthcare Account Specialist
Location: Derry/Lononderry
Hours: 37.5 hours per week
Salary: £23,000 per annum
Benefits:
- Private healthcare
- Life Assurance
- Pension scheme
- 36 days annual leave (including public holidays)
- Reward & Recognition Scheme
Key Responsibilities:
Recruitment & Onboarding
- Collaborate with clients to fully understand roles, culture, and assignment specifications.
- Source and recruit candidates for various roles, aligning with resourcing KPIs.
- Conduct interviews, skills assessments, and ensure legal and ethical compliance (Eligibility to Work, EAA, AWR, etc.).
- Facilitate client-specific training (manual handling, induction) and manage the onboarding process for candidates.
Client Management
- Work closely with the Key Account Manager to provide tailored service delivery solutions.
- Regularly review service performance with clients, managing manpower planning and proposing service improvements.
- Ensure that service delivery meets or exceeds the client SLA, providing detailed management reports.
- Address client and candidate feedback promptly, ensuring continuous improvement.
Compliance Management
- Ensure all operations adhere to statutory and company policies, including Health and Safety and healthcare frameworks.
- Maintain accurate worker records, update systems, and conduct regular quality audits.
Candidate Support
- Ensure accurate and timely payroll for candidates.
- Offer general guidance on performance and absence management.
- Conduct appraisals and investigations where necessary.
Person Specification:
Essential Skills & Experience
- Minimum of 6 months of professional account management or recruitment experience.
- Strong communication skills, able to liaise effectively with people at all levels.
- Proven stability in past work roles.
- Strong administrative and IT skills.
Desirable Experience
- Experience in conducting disciplinary and grievance meetings.
Qualifications
- GCSEs in English and Maths (Grades A-C) or equivalent.
- Business Admin Level 3 qualification (desirable).
Key Qualities:
- Strong communication skills, both written and verbal.
- Accountability and responsibility for actions.
- Ability to build strong relationships and work under pressure.
- Strong problem-solving abilities.
If you are motivated by a challenging, fast-paced environment and are looking for an opportunity to make a real impact in the healthcare sector, we want to hear from you!
Closing Date: Wednesday 18th September at 4PM.