Residential Care Home Manager

Job Location: Lowestoft, Suffolk

Company: Saivan Care Services LTD

Saivan Care Residential Care Home

Contract Type: Permanent, Full Time

Main Duties 

• To hold legal responsibility for one or more registered home and manage all aspects of the efficient running of the home or homes and maintain compliance with CQC regulatory requirements, Fundamental Standards and other applicable legislation within the home or homes.
• To assess, plan and provide for the needs of the people in his/her care through the care planning system and ensure all staff are working to the agreed care plan.
• Deliver a high level of quality support to Service Users with complex Learning Disabilities, ensuring each service is safe, effective, caring, and always responsive to the Service Users' needs
• Manage and monitor staff of the service, ensuring effective utilisation of resources to enable the provision of good quality, safe and effective services.
• To ensure that all statutory, regulatory and Company Policy requirements are monitored, communicated, managed and achieved.
• To ensure that the assessment process of new clients is carried out promptly and effectively, by appropriate team members, ensuring the effective completion of their placement and transition and that the required liaison with all relevant stakeholders is completed.
• To ensure that there is effective communication within the organisation and between the organisation and all other stakeholders.
• To ensure that all safeguarding policies are implemented and monitored, and any concerns reported and dealt with accordingly
• To ensure that equal opportunity principals are applied at all times;
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users and ensuring this is part of your responsibility and practice.
• To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
• To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
• To maintain confidentiality at all times as per GDPR policy and carry out the Company’s Confidentiality Policy.
• To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners.
• To maintain and always raise the fundamental standards as laid by CQC
• To monitor the 5-key line of enquiry and are consistent as laid by the CQC
• Be responsible for the total management of the Homes and client care delivery to highest quality.
• Ensure staff training needs are met.
• Create and maintain a high standard and safe environment within the home.

Undertake any duties consistent with the overall purpose of the post as directed by the CEO/Directors.

Residents Care: 

• To have overall responsibility for all client care within the organisation;
• To ensure that an effective process is in place to respond to, resolve and evaluate complaints to ensure that the organisation learns from any expressed dissatisfaction;
• To audit the Quality & Performance to identify under performing areas and areas of further development and improvement.

Communication:

• Ensure effective internal communications with the Directors, CEO and care workers.

Financial management: 

• Be responsible for managing the operational budget for all care projects, and?related development activities where applicable
• In support of the Director, provide monthly information to enable the creation of financial results and forecasts for all care operations here applicable
• To monitor all care operations using workforce software and to attend training and updates where necessary.

Staff management: 

• Establish and maintain appropriate staff resources for all care operations to ensure that all projects are delivered effectively, efficiently and to Saivan Care Services high quality standards;
• To establish clear organisational structures for all care operations;
• To recruit, select, supervise, appraise and manage the performance of staff team / senior staff?and to oversee the recruitment, selection, supervision, appraisal and management of all care staff;
• To ensure all care staff, care supervisor and relevant employees have up to date Personal Development Plans and appropriate records kept for inspection and auditing
• To establish an annual training plan to develop better care operations.
• Provide advice on matters related to business structure, development, growth opportunities; marketing, promotions and fundraising;
• To effectively manage confidentiality procedures, GDPR and freedom of information and amongst the services and ensure this is part of staff practice.
• To develop systems and procedures with staff and customers in line with the person?centred agenda, ensuring that person?centred is fully embedded within all Saivan care services practices.

Required skills:

• Previous experience in a Care Manager role is essential!
• Thorough understanding of CQC regulations.
• Minimum 2 years of experience working people with high complex needs.
• Experience of working with Vulnerable adults.
• Experience and understanding of medication management and administration.
• A NVQ Level 5 in Health & Social Care is essential.
• In-depth knowledge and experience of working with individuals living with Learning Disability, Mental Health, Dementia; including knowledge of MCA, DoLS applications and safeguarding policies.
• IT Skills.

Benefits:

· Ongoing training and opportunity for professional development!

· Enrolment in company pension scheme

· On Site Parking

All Successful candidates will be subject to screening including an enhanced DBS check and be able to provide at least 2 employment references including their most recent employer. All employees will be expected to adhere to company policy’s including Safeguarding.