P & M Homecare Ltd is a well-established trusted local Home Care & Live-In Care service provider. We have been trading as Bluebird Care North Hampshire & West Berkshire since 2008. We seek a Registered Care Manager with proven experience in leading and managing a team. Who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. We pride ourselves on providing only the highest quality care, so we are looking for an extremely dedicated person who can match those standards.
Our offer to you:
Office-based position, Salary up to £40,000 p.a plus bonus scheme
Benefits to you include:
- A genuinely rewarding position where you can make a real difference
- Enrolment in a pension scheme
- Personal development opportunities to grow your career
- Free annual MOT on your work car
- Laptop and all equipment you need for the role.
- A bright, modern, and clean office
- Full training induction and support
- Employee Assistance Programme with access to telephone counselling from qualified counsellors
- Ongoing support and a professional development plan with fully funded training
- Annual celebrations to mark work anniversaries
- Annual awards Celebration
- A really friendly work environment
- Free Parking
Purpose of role
To provide high-quality homecare services that support customers so they can enjoy the best quality of life. The registered manager is directly accountable to the franchise owner(s)/operations manager and to the national regulatory body for domiciliary care.
Key Responsibilities
Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality, safe and effective homecare to customers within budget. Manage all aspects of the staff team. Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
Duties
Manage the safety and quality of the business
- Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
- Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day to day management and delivery of care
- Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control
- Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
- Implement quality management and improvement systems. Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements
- Be prepared to work flexibly to ensure the safe delivery of the service
Provide a good service to customers
- Promote the rights of each customer and keep their wishes at the centre of their care and support
- Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out. Identify what the customer would like to achieve from their care and support
- Create with the customer and/or their chosen representative a written individually tailored care and support plan that respects the customer’s wishes and promotes their dignity and privacy. Agree the plan and appropriate risk control measures to reduce the risks
- Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
- Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
- Keep all information about customers, their representatives and their families secure and confidential except where policy requires you to share to protect the interests of our customers
Lead and manage staff
- Manage the effective recruitment, induction and training of the office team (e.g. coordinator (s), supervisor (s), and support staff) and care assistants. Identify ongoing training needs and make sure staff are up to date with current best practice
- Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
- Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance
- Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care assistants are sick or absent
Promote the business
- Attend external meetings and represent the service in a positive manner
- Participate in the growth and development of the business. Work with the franchise owners to achieve key performance targets
Apply now if you like making a difference in people's lives, and have a proven track record leading a team then this role could be perfect for you!