Customer Care Advisor

Exciting Opportunity for a Customer Care Advisor Are you looking for an exciting role, with a growing business that will allow you to use your customer care skills? Then look no further! About us: Flourish is an easy-to-use talent tool, creating a connected community that thrives. Formally known as G rey Matter Learning, AC Education and MyWorkMode, we brought these brands together in September 2024 to create something bigger and better for society. Flourish helps ordinary people to do extraordinary things by enabling them to earn more, train better and stay sharp on sector changes and insights across the adults and childrens social care, and education sectors. Made up of numerous products such as Click Learning, Click Academy and Click Shifts , Flourish is all about finding, growing and keeping people within the sectors we work, to ultimately help society to flourish. What We Offer: Professional Development: Support for professional qualifications, in-house training, including paid qualifications. Financial Security: Death in Service Insurance providing four times your salary. Family-Friendly Policies: Enhanced Maternity/Paternity Leave. Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually. Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards. Referral Bonus: £500 for referring top talent. Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more. Commute in Style: Cycle to Work Scheme. Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family. Group Connection: Annual Group conference and a comprehensive benefits review. Birthday Leave: Celebrate your birthday in style with an additional paid holiday. Role Overview: To provide exceptional Customer Service putting our customers at the heart of everything we do. Dealing with customers queries, complaints and system issues in a timely manner. Maintain a positive, empathetic attitude towards our customers at all times. What Were Looking For: Engagement Skills: Exceptional customer service and communication skills, enthusiastic and passionate about helping people Support: Providing customer support by phone, emailand our websites. Includes re-setting forgotten passwords, setting new usersup in our system, talking users through how to use our system and how to use their own computers to access our system Qualifications: Ideally GCSEs above grade C to include English and ICT Experience: No previous training or experience is required as the individual will be coached and mentored on the job although previous experience is desirable. Knowledge: Excellent office/IT skills:able to use MS word, MS excel, Google/Microsoft docs, spreadsheets, email Problem-Solving: Acknowledging and resolving customer complaints. Promotion of Values: Live the Flourish brand values and the Progress Group values Time Management: Effective time management for planning, delivery, and assessment. How to Apply: Ready to be a part of our journey? Submit your application with a brief note about your training philosophy by clicking APPLY. Lets redefine education together! #JoinOurTeam #Flourish #customercareadvisor Diversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs. Note: We are unable to provide Visa sponsorship for this role. Application deadline: 6 th November 2024. TPBN1_UKTJ