Client Care Executive

SF Recruitment are working with a rapidly growing property services company based in Birmingham City Centre. My client prides themselves on our client-first approach, ensuring that buyers, sellers, landlords, and tenants receive a seamless and professional experience. As they continue to grow, they are looking for a motivated and personable Graduate Client Care Executive to join their dynamic team. Office based £25,000 - £27,000 Role Overview: As a Graduate Client Care Executive, you will be the face of the company, responsible for managing key relationships with clients, buyers, and suppliers. You will play a pivotal role in ensuring that every interaction is handled with care and professionalism, maintaining the high standards of service that our clients expect. Key Responsibilities: • Act as the first point of contact for clients, buyers, and suppliers, both over the phone and in person, delivering excellent customer service. • Manage client queries and concerns, ensuring they are dealt with promptly and efficiently. • Coordinate viewings, property visits, and client meetings, liaising with relevant internal teams and external stakeholders. • Assist in the preparation of property documentation, contracts, and agreements. • Work closely with the sales and lettings teams to ensure smooth communication between clients, buyers, and suppliers. • Provide regular updates to clients on the progress of their property transactions. • Handle any administrative duties related to client care, including maintaining client records and updating CRM systems. • Maintain knowledge of the local property market to answer client enquiries effectively. • Attend networking events, open houses, and industry functions to represent the company and develop relationships with potential clients. • Uphold the company’s values and ethos in all client-facing activities. Key Requirements: • Recent graduate, ideally with a degree in Business, Real Estate, or a related field. • Excellent communication skills, both written and verbal, with the ability to build rapport quickly. • A professional and polished manner, with a client-focused approach. • Strong organisational skills and the ability to manage multiple tasks efficiently. • Proficiency in Microsoft Office and experience with CRM systems (desirable). • A proactive and problem-solving attitude, with the ability to work both independently and as part of a team. • Attention to detail and the ability to maintain accuracy under pressure. • A keen interest in property and estate agency work is preferred, though not essential. • Full UK driving licence (desirable). Benefits: • Comprehensive training and development opportunities. • Chance to work within a growing and supportive team. • Regular social events and networking opportunities. • Career progression in a thriving industry