Care Navigator - Princess Royal University Hospital UTC

Care Navigator - Princess Royal University Hospital UTC PRUH UTC - Princess Royal University Hospital, Farnborough Common, Orpington, United Kingdom, United Kingdom 14 October 2024 About Us... The newly formed Totally Urgent Care Division, following the merger of Vocare and Greenbrook, is a leading provider of national urgent care services. Our Urgent Care Division (UCD) delivers highly successful services within 111, Clinical Assessment Services (CAS), GP Out of Hours (GPOOH) and Urgent Treatment Centres (UTC) across a national footprint. About the role... We have an exciting opportunity for a motivated Care Navigator to join our team on a full-time, permanent basis at PRUH UTC. Please note that this role will involve evening/ weekend working and is based on a rota model supporting the UTC opening hours. Your Day to Day... The role of Care Navigator, based within our Urgent Treatment Centre, is to be patient focused, supporting UCC staff to communicate the appropriate use of urgent care pathways within the centre. You will receive patient information following assessment from a GP or ECP/ENP, supporting patients to ensure they feel informed, supported and listened to so that they can make meaningful decisions and choices about their care. You will support the UTC staff in collecting information and feedback from patients about their experience, and share this information with the CCG to improve community outreach and to achieve the key performance indicators. Qualification, Experience & Training... Educated to NVQ Level 2 or equivalent Working knowledge of Microsoft Office including Word, Excel and Outlook. Excellent interpersonal communication skills - able to pick up verbal and non-verbal clues about how people are feeling Knowledge of medical terminology Reward & Benefits... 25 Days Annual Leave (pro rata for Part Time staff) Perkbox (online discount portal) 6% Employer Pension contribution Share save scheme Opportunities for career development Employee assistance program Virtual GP Services - 24/7 GP Appointments WeCare Wellbeing This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Other details Pay Type Salary Hiring Rate £22,308.00 Apply Now PRUH UTC - Princess Royal University Hospital, Farnborough Common, Orpington, United Kingdom, United Kingdom TPBN1_UKTJ