Supporter Care & Finance Administrator

Hours: 30-37.5 hours considered - please state in your covering letter/email what hours you are applying for Location: 100% office based at Clatterbridge Cancer Centre, Pembroke place Liverpool, L7 8YA Salary is £23,500-£24,500 for a full time 37.5 hours a week basis - depending on experience About the role To provide administrative support to the Fundraising Team, and to ensure smooth day to day running of the Fundraising Office. The role will build, manage and nurture relationships with supporters and the post holder will deliver by recording accurate information about donors and assisting with donor queries. This role will mainly be at the Charity Office reception based at The Clatterbridge Cancer Centre, 65 Pembroke Place, Liverpool and you will be the first point of contact for enquires and handling telephone calls. The role will also include organising the Charities retail requirements when required. Banking and recording income onto the supporter and finance system to enable other teams to have timely and accurate financial information. This post will suit a highly organised and compassionate individual with excellent communication skills. Key responsibilities Supporter Care To provide friendly, efficient and professional reception service for visitors to the fundraising office - provide the first point of contact for enquiries and information regarding the charity to staff, the public and supporters Maintaining office systems, including data management, scanning and storing documents Organising and maintaining diaries and making appointments for the Senior Management Team Dealing with incoming email and post To process outgoing mail To develop and maintain administration procedures within the fundraising department To input data on donor and income database. Processing and thanking donations from a variety of different sources through our donor database Undertake correspondence with regular supporters and reply to requests and donations in a timely and efficient manner Producing reports from the data management system Ensuring supporter information is up to date on donor database Liaising with fundraising team members to ensure our donors receive information or resources they need To develop and maintain processes and procedures to streamline the work of the Charity, maximising the use of the database Being first point of contact for telephone enquires To answer telephone calls in agreed manner and relay accurate telephone messages, dealing with callers promptly and confidentially To provide excellent customer service on telephone and face to face To develop and maintain relationships with staff and supporters Assist the Fundraising Team by preparing information packs in response to enquiries from the public Assisting and supporting the fundraising team at events (occasional) Finance Preparation of income journals and recording of income onto accounting software (in house training will be provided) Raising income invoices on accounting software (in house training will be provided) Obtaining approvals for purchase invoices onto accounting software When staff cover is required - weekly banking either at CCCL or CCCW and preparation of relevant banking paperwork for Security Plus and QuickBooks journal The post holder will regularly handle and process cash and cheques To follow up income received without a gift aid declaration to maximise potential income for the charity To maintain an accurate and up to date system for distribution and monitoring of collecting tins/buckets Retail Assisting with purchases of goods such as Christmas Cards Person Specification Experience Essential Office administration Experience in customer or supporter facing role Desirable Experience of managing or working with volunteers Experience using Donorflex or similar CRM database Knowledge, Skills & Attitudes Essential Proficient in use of IT, particularly Word, Excel, Outlook and Powerpoint Excellent communication skills being the first point of contact, strong verbal skills Understanding and awareness of working within brand identity guidelines Ability to communicate sensitively and effectively to a variety of audiences Accurate spelling and grammar with excellent attention to detail Self-motivated with good organisational skills and the ability to multi-task a range of competing priorities to meet a variety of deadlines A flexible approach to work and willingness to undertake some evening and weekend work to support the wider charity Great team working skills with the ability to work across departments A can-do positive attitude and an eagerness to learn Highly presentable and courteous manner A can-do positive attitude and an eagerness to learn Desirable Knowledge of the 'donor journey’, including acquisition, retention, stewardship and lifetime value Full driving licence with use of own vehicle for business use If you have any questions please contact us.