Customer Care Coordinator

About the company: Our client is a leading homebuilder with over 50 years of experience in the industry. As a family-owned business, they are dedicated to crafting dream homes for customers at every stage of life. Renowned for their customer-centric approach and commitment to quality, the company offers customizable homes, and a range of programs designed to support buyers throughout their home-buying journey. About the opportunity: We are looking for a motivated individual to join our team and undertake the following responsibilities: * Process customer orders and assist with any related issues. * Maintain regular communication and updates with customers. * Provide general administrative support to the Head of Customer Care. * Handle customer queries and complaints effectively. * Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager. About the benefits and rewards: The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £27k DOE. About the requirements: * Proven experience in a customer-facing role within the residential developer industry. * Open to challenges and skilled at providing effective solutions to concerns. * Polite, professional, and an outstanding communicator. * Able to act quickly and make decisions. * Proficiency in IT systems, including customer relationship management (CRM) tools. * Committed to fostering Diversity and Inclusion in the workplace