Health Care Support Worker

Job summaryRotherham Hospice is seeking compassionate and dedicated Healthcare SupportWorkers to join our Patient Care Services team as part of either the day or nightteam, with occasional rotation required.The Healthcare Support Worker role may be assigned to work within our Hospiceat Home Team or our Inpatient Unit at the Hospice, providing vital support topatients and their families during challenging times.Under the direction of the Hospice at Head of Hospice at Home or Head ofInpatient Unit, Healthcare Support Workers will assist in delivering high-quality,person centered care and support to patients with life-limiting illnesses, ensuringtheir comfort, dignity, and well-being.If you would prefer to apply via application form please contact [email protected] note we do not offer sponsorhip. Main duties of the jobPatient Care and SupportProvide compassionate and empathetic care and support to patients with life-limitingillnesses and their families, respecting their dignity, choices, and cultural preferences.Assist patients with personal care tasks, including bathing, toileting, dressing, andfeeding, ensuring their physical comfort and well-being.Support patients with mobility, transfers, and positioning, using safe manual handlingtechniques and equipment as required.Facilitate late discharge and support overnight admissions into hospice care.Observation and ReportingMonitor patients' vital signs, symptoms, and general condition, reporting any changesor concerns to the Head of Hospice at Home or Head of Inpatient Unit.Document patient observations, care interventions, and other relevant informationaccurately and timely in accordance with hospice policies and procedures.About usAt Rotherham Hospice, we provide exceptional care for all those affected by terminalillness and are the only adult hospice in Rotherham for the people of Rotherham andsurrounding villages.We began offering Day Hospice services in 1994, and have grown over the years to nowprovide a 14 bed Inpatient Unit alongside our Hospice Community Team who provide carein the community. Our dedicated team of staff and volunteers work together to providepalliative care that incorporates psychological, physical, social and spiritual support to helppatients and their families achieve the very best quality of life, both at home and in theHospice.We believe in making a meaningful difference to the lives of patients and their families. Asa member of our dedicated team, you'll have the opportunity to contribute to acommunity of care that goes beyond the ordinary. We value innovation, teamwork, and acommitment to excellence in all that we do. Join us in creating a compassionate andsupportive environment where every team member plays a vital role in enhancing thequality of life for those we serve.Job description Job responsibilitiesPatient Care and SupportProvide compassionate and empathetic care and support to patients with life-limitingillnesses and their families, respecting their dignity, choices, and cultural preferences.Assist patients with personal care tasks, including bathing, toileting, dressing, andfeeding, ensuring their physical comfort and well-being.Support patients with mobility, transfers, and positioning, using safe manual handlingtechniques and equipment as required.Facilitate late discharge and support overnight admissions into hospice care.Observation and ReportingMonitor patients' vital signs, symptoms, and general condition, reporting any changesor concerns to the Head of Hospice at Home or Head of Inpatient Unit.Document patient observations, care interventions, and other relevant informationaccurately and timely in accordance with hospice policies and procedures.Assistance with Activities of Daily LivingAssist patients with activities of daily living, including meal preparation, serving, andfeeding, ensuring their nutritional needs are met and dietary preferences arerespected.Support patients in engaging in recreational activities, hobbies, and social interactionsto promote their wellbeing and quality of life.Comfort and EnvironmentMaintain a clean, safe, and comfortable environment for patients, ensuring their roomsand communal areas are tidy, wellstocked, and free from hazards.Provide emotional support and companionship to patients and their families, activelylistening to their concerns and offering reassurance and empathy.Team CollaborationCollaborate effectively with multidisciplinary team members, including nurses, doctors,social workers, and therapists, to ensure coordinated and holistic care for patients andfamilies.Participate in team meetings, case conferences, and care planning sessions,contributing insights and observations to inform patient care plans and goals.Provide supervision and guidance for volunteers, working with the Volunteer Managerwhen necessary to maximise volunteer impact.Job description Job responsibilitiesPatient Care and SupportProvide compassionate and empathetic care and support to patients with life-limitingillnesses and their families, respecting their dignity, choices, and cultural preferences.Assist patients with personal care tasks, including bathing, toileting, dressing, andfeeding, ensuring their physical comfort and well-being.Support patients with mobility, transfers, and positioning, using safe manual handlingtechniques and equipment as required.Facilitate late discharge and support overnight admissions into hospice care.Observation and ReportingMonitor patients' vital signs, symptoms, and general condition, reporting any changesor concerns to the Head of Hospice at Home or Head of Inpatient Unit.Document patient observations, care interventions, and other relevant informationaccurately and timely in accordance with hospice policies and procedures.Assistance with Activities of Daily LivingAssist patients with activities of daily living, including meal preparation, serving, andfeeding, ensuring their nutritional needs are met and dietary preferences arerespected.Support patients in engaging in recreational activities, hobbies, and social interactionsto promote their wellbeing and quality of life.Comfort and EnvironmentMaintain a clean, safe, and comfortable environment for patients, ensuring their roomsand communal areas are tidy, wellstocked, and free from hazards.Provide emotional support and companionship to patients and their families, activelylistening to their concerns and offering reassurance and empathy.Team CollaborationCollaborate effectively with multidisciplinary team members, including nurses, doctors,social workers, and therapists, to ensure coordinated and holistic care for patients andfamilies.Participate in team meetings, case conferences, and care planning sessions,contributing insights and observations to inform patient care plans and goals.Provide supervision and guidance for volunteers, working with the Volunteer Managerwhen necessary to maximise volunteer impact.Person Specification Qualifications Essential NVQ Level 2 or 3 in Health and Social Care, or equivalent qualification in a relevant healthcare discipline. Skills and Abilities Essential Strong communication and interpersonal skills, with the ability to build rapport and establish trusting relationships with patients and families. Excellent organisational and multitasking abilities, with attention to detail and the ability to prioritise tasks effectively. Compassionate, patient-centered approach to care, with a genuine commitment to supporting individuals and families facing life-limiting illnesses. Desirable Proficient in Microsoft systems. Personal Qualities Essential Passionate about the mission and values of Rotherham Hospice, with a commitment to supporting its work. Friendly, approachable, and customer-focused, with excellent communication and interpersonal skills. Reliable, responsible, and trustworthy, with a strong work ethic and a willingness to take initiative. Flexible and adaptable, with the ability to work effectively in a fast-paced and dynamic environment. Positive attitude, with a can-do mindset and a willingness to go above and beyond to achieve objectives. Full UK driving license. Experience Essential Previous experience working in a healthcare or social care setting. Knowledge of and adherence to relevant policies, procedures, and regulations governing healthcare delivery and patient safety Desirable Experience working in a palliative or end-of-life care environment. Experience working with SystmOne Experience working with Volunteers. Person Specification Qualifications Essential NVQ Level 2 or 3 in Health and Social Care, or equivalent qualification in a relevant healthcare discipline. Skills and Abilities Essential Strong communication and interpersonal skills, with the ability to build rapport and establish trusting relationships with patients and families. Excellent organisational and multitasking abilities, with attention to detail and the ability to prioritise tasks effectively. Compassionate, patient-centered approach to care, with a genuine commitment to supporting individuals and families facing life-limiting illnesses. Desirable Proficient in Microsoft systems. Personal Qualities Essential Passionate about the mission and values of Rotherham Hospice, with a commitment to supporting its work. Friendly, approachable, and customer-focused, with excellent communication and interpersonal skills. Reliable, responsible, and trustworthy, with a strong work ethic and a willingness to take initiative. Flexible and adaptable, with the ability to work effectively in a fast-paced and dynamic environment. Positive attitude, with a can-do mindset and a willingness to go above and beyond to achieve objectives. Full UK driving license. Experience Essential Previous experience working in a healthcare or social care setting. Knowledge of and adherence to relevant policies, procedures, and regulations governing healthcare delivery and patient safety Desirable Experience working in a palliative or end-of-life care environment. Experience working with SystmOne Experience working with Volunteers. Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameThe Rotherham Hospice AddressBroom RoadRotherham South Yorkshire S60 2SW Employer's website