Health Care Support Worker - Discharge Lounge - Band 2

Job summaryThe Discharge Lounge (DL) is exceeded to announce that we are looking to recruit health care support works to join our friendly team. The Discharge Lounge provides an essential nurse led service in accepting patients on the day of discharge to release capacity for accommodation of acute admissions. DL supports timely and safe discharge of patients from inpatient wards, assessment units and the Emergency Department (ED). Thus improving patient flow through the emergency and planned care pathways by releasing inpatient bed and ED capacity.DL provides a safe and pleasant environment for up to 18 patients to be cared for whilst waiting for the final elements of their discharge/transfer to be completed. We operate single sex accommodation and are currently open 24 hrs a day, 7 days a week. Main duties of the jobWorking under delegation and supervision of a registered Nurse, the Health Care Support Worker (HCSW) will undertake defined responsibilities appropriate to their role in the workplace setting. They will comply with Trust policies, protocols, guidelines, the fifteen standards of the Care Certificate and the national strategy of Compassion in Practice and will ensure safe, compassionate and competent care is delivered to our patients and service users at all times.It is a requirement of United Lincolnshire Hospitals NHS Trust that all HCSWs adhere to the Code of Conduct for healthcare support workers and adult social care workers.All HCSW will be supported in completing the Care Certificate, which can be used to support applications to higher learning (Nurse Associate). About usWhat's the hospital like?Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?!One Trust, Endless opportunitiesJob description Job responsibilitiesWhat should you do next?Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!Job description Job responsibilitiesWhat should you do next?Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!Person Specification Qualification Essential English and Maths qualification at GCSE grades A*- E or 3-9, or Functional Skills Level 1 Desirable Completed apprenticeship in relevant field of practice Successful completion of the Care Certificate NVQ Level 2/3 in a Health Related area or equivalent experience ECDL qualification or equivalent skills Essential Experience of working in a customer focused environment Experience of using computer systems for data entry and retrieval Desirable Previous experience of working in a health / care setting Experience Essential Understanding the role of the Health Care Support Worker Ability to manage time effectively Ability to work effectively on an individual basis and as part of a multi-disciplinary team Ability to work in a demanding and busy environment Good customer care skills Good written and verbal communication skills Ability to engage in effective working relationships with both patients, their relatives and colleagues Knowledge of confidentiality, infection prevention and dignity in care within the workplace Ability to prioritise and manage daily workload Awareness and Knowledge of the dignity in care agenda. Ability to recognise own limitations Ability to evidence/demonstrate key values and behaviours in line with both the Trust framework Desirable Working knowledge of Health and Safety, Infection Prevention and Manual Handling Person Specification Qualification Essential English and Maths qualification at GCSE grades A*- E or 3-9, or Functional Skills Level 1 Desirable Completed apprenticeship in relevant field of practice Successful completion of the Care Certificate NVQ Level 2/3 in a Health Related area or equivalent experience ECDL qualification or equivalent skills Essential Experience of working in a customer focused environment Experience of using computer systems for data entry and retrieval Desirable Previous experience of working in a health / care setting Experience Essential Understanding the role of the Health Care Support Worker Ability to manage time effectively Ability to work effectively on an individual basis and as part of a multi-disciplinary team Ability to work in a demanding and busy environment Good customer care skills Good written and verbal communication skills Ability to engage in effective working relationships with both patients, their relatives and colleagues Knowledge of confidentiality, infection prevention and dignity in care within the workplace Ability to prioritise and manage daily workload Awareness and Knowledge of the dignity in care agenda. Ability to recognise own limitations Ability to evidence/demonstrate key values and behaviours in line with both the Trust framework Desirable Working knowledge of Health and Safety, Infection Prevention and Manual Handling Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer details Employer nameUnited Lincolnshire Hospitals NHS Trust AddressLincoln County Hospital Greetwell Road LincolnLN2 5QY Employer's website