Sales and Customer Care Administrator

We are looking for a proactive and organised Sales Administrator to join the Orion Homes team in Horbury, Wakefield. The ideal candidate will be responsible for processing orders, typing letters and quotes, reception cover and replying to email queries. They will also support The Customer Care Manager and Sales Administration Manager in liaising with Customers, Trades, Estate Agents and Solicitors.Some experience within Housebuilding and Estate Agency and or Customer Care would be beneficial but is not essential. Day-to-day of the role:Process customer orders with accuracy and efficiency.Type various documents, including letters and quotes, ensuring they are accurate and professionally presented.Manage email correspondence by replying to queries in a timely and helpful manner.Provide reception cover, greeting visitors, and handling incoming calls with a friendly and professional approach.Maintain and update sales and customer records.Communicate with clients and address any concerns.Support the sales team with administrative tasks as needed.Liaise with Customers and Trades to book in Maintenance visits, following up where necessary any additional works required.Work with The Sales executives to Liaise with Estate Agents and Solicitors to help progress any Sales Required Skills & Qualifications:Proven experience in a sales administration role or similar.Strong typing and computer skills, including proficiency in MS Office.Excellent written and verbal communication skills.Ability to multitask and prioritise work effectively.High level of attention to detail.Good organisational and time management skills.Customer service orientation.Hard working with a ‘can-do' attitude and prepared to step in to support other administrative office roles when requiredWilling to learn about the industry in order to speak with confidence to prospective and existing customersFlexible and able to work as part of a small team and independently when required