Customer Care Coordinator

Job Title: Customer Care Coordinator Location: Bury St. Edmunds Salary: Up to £31,000 Hours: Monday - Friday Our client, a leading property developer with a strong presence and numerous exciting developments in the Bury St. Edmunds area, is looking for a proactive and experienced Customer Care Coordinator to join their team. This is a fantastic opportunity for an individual with a passion for customer service and a desire for growth within a reputable company. About the Role: As a Customer Care Coordinator, you will be at the forefront of ensuring customers’ needs are met, from the initial inquiry through to resolution of any post-sale issues. Working closely with various departments, you will be responsible for delivering a seamless experience that reflects the high standards of our client’s brand. Key Responsibilities: * Customer Interaction: Act as the main point of contact for customers, managing inquiries and concerns related to property developments in the area. * Issue Resolution: Coordinate with other departments to resolve customer issues efficiently, keeping them informed every step of the way. * Database Management: Maintain accurate and up-to-date records of customer interactions in the CRM system. * Process Improvement: Identify and suggest improvements to enhance the customer journey and experience. What We’re Looking For: * Customer Service Experience: A background in customer care is essential, ideally in property or a related field. * Excellent Communication Skills: The ability to empathize with customers while effectively managing and resolving issues. * Strong Organizational Abilities: Able to handle multiple cases, prioritize, and ensure timely follow-ups. * Team Player: A positive attitude with a commitment to supporting colleagues and contributing to a collaborative team environment. What’s on Offer: * Competitive Salary: Up to £31,000 based on experience. * Progression Opportunities: A chance to grow within a leading property development company known for supporting employee advancement. * Engaging Environment: Work with a friendly and motivated team on high-profile developments in the area. If you’re looking to make an impact in customer care within the property sector, this could be the ideal role for you