Customer Care Coordinator

Diamond Search Recruitment are delighted to be exclusively representing our client, recruiting for a Customer Care Co-Ordinator / Sales Administrator. Our client, based in Rochester, support customers UK wide with their technical product offering. They boast a number of prestigious brands as clients, and with their technical expertise, strong position in the market, German parent company and strength in quality and customer service, this is a great place to work!

As part of a highly experienced team, this is an opportunity to learn real technical skill and knowledge, both on the job and with training, gaining an industry specific recognised qualification! Our client encourage ideas and this is a fantastic opportunity with great potential to develop your career!

Our client offer a competitive salary of c£30K, a friendly team environment and working hours of Monday to Thursday 08:30-17:00 and Friday 08:30 to 16:00.

Responsibilities will include:

• Process orders both for UK production and Germany
• Maintain Sage stocklist and ensure stock levels and quantities are correct
• Tracker-maintained accurately and issued AM daily
• Liaise with German office and warehouse colleagues to ensure effective communication and all work targets are met on a daily basis
• Highlight and report any maintenance issues to Managing Director as soon as aware
• Plan product systems with as much as possible assembled in the UK training will be given
• Ensure delivery dates are met - advise customer in timely fashion if a delivery target date is at risk of not being met
• Input customer orders
• Answer customer queries by telephone, letter and email where appropriate - create new form for customer order queries and follow up
• Ensure customer enquiries are dealt with, recorded and passed on with relevant details to the relevant key account manager
• Ensure customer acknowledgements are accurate against orders
• Invoice customer orders daily
• Maintain the customer care database
• Implement and maintain professional office procedures to reflect end-to-end order and production cycle

The ideal candidate:

You will be someone who enjoys working with process, setting your expectations to achieve timely and efficient customer order fulfilment.
As part of customer care process fulfilment you will see the benefit of team integrations within assembly processing, logistics and customer care.
Your bias will be to using Excel as a key software in your daily work. This means you will be able to use a number of formulas to be able to manipulate data and bring efficiency to monitoring and maintaining order transactions.
Additionally, you will have/be:

• Commercially aware
• Confident & robust
• Ability to work well to deadlines and prioritise workloads
• Strong Excel skills
• Excellent administrative skills, confidence using both paper-based and electronic systems
• Personable, a team player, flexible and willing to support in all areas of the business where needed
• Excellent customer service skills
• Experience in a similar role
• Happy to attend occasional training trips in Germany, approx. 2-3 times a year

What are you waiting for? Apply today!
Diamond Search Recruitment are acting as an Employment Agency regarding this vacancy.