CUSTOMER CARE ADVISOR

Customer Care Advisor Salary: £24,500 per annum (£11.78 per hour) Location: London, E14 9HF Contract: Temporary (potential to go permanent) Hours: 40 hours per week, shifts between Monday - Friday 8.00am – 10.00pm, Saturday 8.00am – 5.00pm Our client is seeking dedicated Customer Care Advisors to join their dynamic team during their peak season. This temporary role offers a rewarding opportunity to make a positive impact on customer satisfaction. As a Customer Care Advisor, you will: * Provide top-notch customer support across various channels, including phone, email, and chat. * Be the first point of contact for customers, resolving inquiries and complaints related to our product range. * Ensure customers receive the highest level of care, tailored to their individual needs. * Collaborate with team members to identify and implement process improvements. Skills and Experience Required: * Excellent verbal and written communication skills. * Strong empathy and ability to connect with customers on a personal level. * Proven problem-solving skills and a proactive approach to customer service. * Experience in the food industry or a related field is preferred. * Proficiency in using Google Suite, Microsoft Office, and CRM systems (e.g., Salesforce) is a plus. * Flexibility to work in a fast-paced environment and adjust to varying shifts. * A positive attitude and team-oriented mindset. Benefits: * Working culture of fun and sociable team environment * Pension Scheme * Eye test vouchers and discounts * Discounted corporate gym membership * Involvement with local charities and fundraising days * Campaign specific benefits including discounts, incentives and prizes * Apprenticeships qualifications and career flight path schemes * Recognition and reward schemes with Love to Shop Voucher rewards. * Cycle to work scheme