Field Care Supervisor

The Care Supervisor will be specifically responsible for: - Managing Care Workers and ensuring the delivery of quality service and ensuring service user satisfaction. ? Ensuring the delivery of services as agreed in the service user support plans ? Ensuring effective management of the team and resolving any issues promptly. ? Ensuring that staff adhere to company policies and procedures at all times. ? Monitoring the effectiveness of the care workers by conducting various spot checks, supervisions and group meetings in accordance to company policies and procedures ? Ensuring that good relationships are maintained between staff and service users, by acting as the liaison between care staff, office staff and service users. ? Completing medication audits, ordering medication and recording any changes to service user medication as required for service users. ? Ensuring that staff rotas for the service are updated and available, and when necessary ensure that changes are made. ? Ensuring that care workers wear appropriate uniform, identification badges and use personal protective equipment as per guidelines. ? Attending and participating in service users care and support needs when required. ? Ensuring that audit spot checks are completed where medication is being administered. ? Ensuring that medication and observations forms are collected and submitted to the office timeously where necessary. ? Ensuring that accurate records are maintained and that there are through hand overs between incoming and outgoing staff. ? Ensuring that all incidents and accidents are recorded timeously and accurately. ? Ensuring that the Service Manager/Area Manager are notified immediately of any incidents and where necessary raise any safeguarding incidents. ? Investigating and resolving any non-critical incidents timeously. Conducting assessment of packages for new service users, quality assessments and re-assessments as required timeously. ? Conducting quality assurance checks through personal visits to service users, attending assessments and reviews. ? Representing the company in meetings with local authorities and commissions as and when required. ? Ensuring that there is a copy of the weekly schedule available prior to the start of the week. ? Collecting and collating data from the care workers in order to submit quarterly KPI information. ? Ensuring that regular team meetings are held with staff to discuss any job related issues, share company information and encourage knowledge sharing between staff