Customer Care Administrator

Exciting opportunity to join a fast paced team as a Customer Service Administrator on a 6 month contract with potential to go permanent. Our client is looking for a Customer Service Administrator to join their team in Falkirk, with a flexible working arrangement that includes office and remote work. Reporting to the Customer Service Manager, your primary responsibility will be to deliver excellent customer service and provide strong administrative support. You will be the main point of contact for customer enquiries, coordinating any necessary repairs or maintenance with buyers and trades. Your key tasks will include handling incoming customer calls regarding maintenance needs, recording interactions in Salesforce, and arranging the required work to ensure timely resolution. You'll also keep customers updated on the progress of any work being done on their property. In addition, you will manage departmental queries, process invoices and surveys, and ensure deadlines are met. Any feedback or concerns will be escalated to the appropriate team to maintain high levels of customer satisfaction. About You The successful candidate will have previous experience in customer service, be highly organised, and proficient with IT systems. You should be able to handle pressure, work independently, and adapt to changing situations. Experience with Salesforce is a plus. Strong verbal and written communication skills, along with confidence, assertiveness, and a professional attitude, are essential. Prior experience in the housebuilding sector or familiarity with the construction process would be an advantage