Care Coordinator

Company description: Vitaflo (International) Limited For more than 25 years, Vitaflo has developed innovative specialised clinical nutritional products for inherited metabolic disorders, pediatric?kidney disease, and specialised diets such as the ketogenic diet. Vitaflo products offer patients choice, flexibility, and convenience. We combine the latest medical research, together with insights on changing modern lifestyles to best support patients in the compliance of restrictive therapeutic diets. Vitaflo continues its mission of Enhancing Lives Together with research and development at the heart of what we do. Job description: We are part of Nestlé Health Science and continue to expand our global footprint with a worldwide presence in Clinical Nutrition. Behind our pioneering company are people who drive breakthroughs in research and development, creating innovative impact. Our employees are at the heart of what we stand for with 96% saying they are proud to work for us and 94% recommending Vitaflo as a good place to work. Our Headquarters, based in Liverpool, is the hub of innovative and creative activity. We strive to be at the cutting edge of our industry sector with patients needs being at the forefront of our mind. We work collaboratively, share our knowledge and expertise and above all love what we do and why we do it. Vitaflo International Ltd are currently looking to recruit a Care Coordinator on a 12 months fixed term contract, to be based in our head office near Liverpool City Centre. Reporting directly to the Customer Care Manager, the successful candidate will be part of a teamsupporting circa 2.3k patients with specific dietary needs. As part of the Vitaflo to You team, youll be responsible for: Managing patients supplies of medical feeds. Supporting patients by checking stock levels to ensure that they are rotating stock correctly, raising their order in line with their regime and needs. Managing repeat prescription process and working closely with our in-house pharmacy team to ensure speedy delivery. Liaising closely with dieticians, GP practices and external pharmacies to deliver a professional and supportive experience for patients using Vitaflo products. You will be required to work 34 hours per week. Our office is open Monday to Thursday 8:00am-18:00pm and Friday's 8:00am-17:00pm. Team members will be required to cover shifts during these times. Key skills and experience: Abilty to work in a fast paced customer focused environment. Experience of handling and resolving customer issues. Comfortable working in a change driven, high-pressure environment. Able to demonstratestrong communication skills. Experience of accurately inputting information onto a database. A strong team player. Ahands-on, caring approach. Excellent customer service skills in order to buildbrand loyalty. What we offer? Competitive salary 25 days annual leave (pro rata for part time) plus bank holidays and Christmas shut down Discretionary bonus scheme (subject to qualifying period) Gym membership/allowance (subject to qualifying period) Employer pension contribution (3% rising to 5% subject to qualifying period then matched to a maximum of 10%). Employee minimum contributions apply Private healthcare (subject to qualifying period) Volunteering opportunities Cycle to work scheme (subject to qualifying period) At Vitaflo (International) Ltd, our values are rooted in respect - for our employees, our customers and our patients. That's why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all, and we may collect relevant anonymized data for monitoring purposes during our candidate registration process. TPBN1_UKTJ