Operations Manager - Healthcare Sector

The Opportunity:

Nigel Wright Group is delighted to have been retained to lead this Operations Manager search for a fast growing organisation, supplying services into the healthcare sector. The Company is part of a larger international group and is looking to drive significant growth in the UK market in the coming years, where there is a substantial market opportunity.

Role Profile:

• Reporting into the Chief Operating Officer, with a core focus of ensuring the delivery of the organisational operations objectives.
• Engagement and providing oversight and key account information to the customer base (predominantly stakeholders in integrated care systems) around service delivery and performance.
• Leading the Operations Team and supporting them to deliver effectively for customers.
• Supporting the Growth Function as it develops new prospective customer relationships with Integrated Care Boards.
• Acting as a key member of the UK Management Team and engaging with staff at all levels.
• Coaching,monitoring and managing KPI performance.
• Fostering a positive culture within the operations function.
• Engagement with the Parent Group, to support the Chief Operating Officer as required.
• Working on a hybrid basis (1 day per week required in the North East based HQ).
• Occasional UK wide travel.
• Some out of hours Teams meetings with international parent company.

Person Specification:

• Preferably operations management experience within a Healthcare / NHS environment. Backgrounds such as operations management within an acute hospital trust, operations / project / programme management within a commissioning environment may be relevant.
• A track record of managing high performing teams.
• Exposure to change management environments and organisations going through transformational change.
• Experience of implementing national policy directives.
• Comfortable working in a hybrid remote capacity.
• Ability to commute to the North East HQ one day per week.
• Comfortable with some UK wide travel as required.